Terms and Conditions (T&Cs)
Crockerz Castles/Crockerz Events Terms and Conditions for Equipment Hire
Disclaimer
By hiring equipment from Crockerz Castles/Crockerz Events, the hirer agrees that all equipment is used entirely at their own risk. Crockerz Castles/Crockerz Events will not be held responsible or liable for any damage, injury or loss resulting from the misuse or reckless actions involving the equipment. The hirer (person, organisation or body hiring the equipment) accepts full responsibility for ensuring safe and proper use of the equipment.
The hirer acknowledges that:
- The person signing this agreement is responsible for ensuring the safe use of the equipment.
- All equipment will be delivered and set up in a safe manner and in good, clean condition as set out by our company standard.
- Any issues with the equipment must be reported to Crockerz Castles/Crockerz Events before the delivery/setup process is completed in the vent that the hirer is not satisfied with what has been provided.
- A responsible person over 18 will supervise each inflatable hired at all times.
- Any soft play or other equipment shall also be supervised by a responsible adult.
Special Disclaimers
- Face Paint and Similar Products: No users with face paint, henna tattoos, coloured streamers, colour runs, party poppers or anything similar are allowed on the inflatable at any point. This can and almost certainly aways does cause damage. If such instances occur, the hirer must clean the equipment immediately to avoid further damage. Failure to do so may incur additional charges.
- Water and Liquids: No water, washing up liquids or other liquids should be poured onto the inflatable except for reasonable cleaning. Any use of water will make the inflatable unsafe and may cause damage. If water or other liquids are detected, Crockerz Castles/Crockerz Events will charge double the hire fee. In the case of water/a hose being used on the inflatable, the water will puddle in the base of the inflatable and be visible post hire even if the inflatable has been ‘dried’.
- Weather Conditions: Crockerz Castles/Crockerz Events reserves the right to cancel setup if rain (certainly heavy rain) or winds over 24 mph (including gusts) are forecast. Met Office data will be used to gauge weather conditions.
General Terms and Conditions
- Booking and Payment
- A deposit may be required to secure your booking.
- Full payment is due prior to or upon delivery of the equipment unless otherwise agreed in writing.
- Payments made by cash and bank transfer will not be subject to any additional fees. Payment via card will be subject to a 1.5% additional fee to cover fees we incur.
- Delivery and Setup
- Crockerz Castles/Crockerz Events will deliver and set up the equipment at the agreed location.
- The hirer must ensure that the setup area is clear, level and free from obstacles and mess (including animal mess!).
- Any delays caused by the hirer not providing access or a suitable setup area may result in additional charges.
- Safety Guidelines
- Equipment must only be used as intended and in accordance with any safety instructions provided.
- Each item has an age limit. Please refer to the product listing on the Crockerz Castles website if you are unsure what this is or alternatively this information will be listed on the inflatable itself.
- The inflatable must always be secured to the ground when hired outside. The inflatable should not be moved by anyone other than Crockerz Castles/Crockerz Events associates. Anyone else moving the equipment will be in breach of this agreement.
- No food or drink is to be consumed on the equipment.
- All shoes, badges, jewellery and similar items should be removed to prevent damage and injury to others. It is also advised that spectacles (glasses) and plastic Alice bands be removed as they could present hazards. High heels are prohibited on any equipment, including safety mats.
- Ensure the equipment is not overcrowded and that the user limits follow those printed on the front of the inflatable. Contact Crockerz Castles/Crockerz Events if unsure.
- Do not allow users to take anything large or enough to block exits/entrances onto the inflatable.
- Do not allow users to take balloons onto the equipment.
- Users must not climb, sit or hang on the walls or roof of the equipment.
- Children must use slides one at a time in a seated position with their feet forward. No jumping from the top of the slide.
- Mats (if provided) must remain in their original position.
- No one should bounce on the step/front apron of the inflatable. The step is for entry/exit assistance only.
- Large users and smaller users should not use the equipment simultaneously to avoid injury.
- Reckless or boisterous behaviour is prohibited.
- Insurance and Liability
- Crockerz Castles/Crockerz Events has public liability insurance; however, this does not cover accidents or injuries resulting from misuse or lack of supervision.
- The hirer is liable for any damage, loss or theft of the equipment during the hire period.
- It is recommended that the hirer secures additional insurance to cover their event.
- Damage and Cleaning
- The hirer is responsible for ensuring the equipment is not damaged or soiled beyond reasonable wear and tear.
- Any damage or excessive soiling may result in repair or cleaning fees, including the £50 cleaning fee mentioned above.
- Electrical and Weather Guidelines
- If inflatables are not in use, switch them off at the mains. If using multiple blowers on one extension cable, stagger the connections by at least 7 seconds to avoid tripping circuits.
- In case of rain, remove users from the equipment, cover blowers to prevent water ingress and dry the inflatable before reuse, especially at entrances and exits.
- Ensure the blower vent always remains free from obstructions.
- Blower Issues
- If a blower overheats or loses power, switch it off and remove all users. Allow 1-2 minutes for cooling before restarting. Report any persistent issues to Crockerz Castles/Crockerz Events.
- Incident Reporting
- Any incidents or injuries requiring professional medical treatment must be reported to Crockerz Castles/Crockerz Events within two hours of occurrence. A detailed record must be provided for company records.
- General Support
- If the hirer is unsure about any aspect of the equipment's use, they must contact Crockerz Castles/Crockerz Events for advice.
Agreement
By signing the hire agreement or accepting delivery of the equipment, the hirer confirms that they have read, understood, and agree to abide by these terms and conditions.